Platform: Windows
Rapport encrypts keystrokes from the keyboard driver to the browser. If another desktop utility changes keystrokes on the fly Rapport might not be able to decrypt the keystrokes it encrypts. As a result, the password you send to the website is incorrect.
If you encounter this problem then please follow these instructions:
1. Open Rapport Console:
a. Click the Rapport icon, located next to the browser's address bar, and then click "Open Console", or
b. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console
2. Change the policy by following these steps:
a. At the bottom of the console there is a green right arrow - click it
b. Click "Edit Policy"
c. Enter the letters as they are shown in the image and then click OK.
d. Find "Block Kernel Keyloggers" (8th row - don't confuse it with "Block Keyloggers)
e. Next to "Block Kernel Keyloggers", Click the drop down menu and choose "Never"
f. Click "Save"
3. Reboot your computer