Platform: Windows
If you encounter this problem then please follow these instructions:
1. Open Rapport Console:
a. Click the Rapport icon, located next to the browser's address bar, and then click "Open Console", or
b. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console
2. Change the policy by following these steps:
a. At the bottom of the console there is a green right arrow - click it
b. Click "Edit Policy"
c. Enter the letters as they are shown in the image and then click OK.
d. Find "Protect Rapport from Unauthorized Removal" (11th row)
e. Next to "Protect Rapport from Unauthorized Removal", Click the drop down menu and choose "Never"
f. Click "Save"
3. Reboot your computer