This page describes features relevant to the deployment of Rapport on multiple computers - inside and organization, a network or otherwise.
- Installer Switches
- Uninstall Instructions and troubleshooting
- Supported Platforms
- Network Configuration
Installer command line flags
Rapport setup is based on Microsoft© msi technology. Like every msi based installation the installer gets command line parameters through the msi properties mechanism. The following properties are supported :
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NOBROWSER - When set to true then doesn't open a post install/uninstall page
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NOICONS - Don't install Rapport shortcuts in the start menu
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NOSHUTDOWN - Don't try to shutdown Rapport (if Rapport runs)
Both the bootstrapper (RapportSetup.exe) and the full installer (RapportSetup-Full.exe) support passing parameters to the msi they control. The following command line flags are supported :
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'/s' - Silent installation. Must be the first parameter
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'/p <list of properties>' - Properties to pass on to the msi
For example, if we want to start a silent installation without installing shortcuts then we need to execute the command : RapportSetup-Full.exe /s /p NOICONS=true
Uninstall Instructions and troubleshooting
Instructions on how to remove Rapport can be found in the following link. The page also contains instructions for removal of Rapport by force in case of errors during the normal procedure.
Supported Platforms
Rapport currently supports the following Operating Systems and cannot be installed on any other Operating Systems:
- Microsoft Windows - XP, Vista, Windows 7
- MacOS X - Tiger, Leopard
Rapport currently supports the following browsers:
- For Microsoft Windows - Microsoft Internet Explorer versions 6,7 and 8
- For MacOS X - Safari
- For all Operating Systems - Mozilla Firefox versions 2 and 3
When using a different browser, the Rapport icon will not be seen next to the address bar and Rapport won't protect web sessions performed using this browser.
We intend to expand our support for additional browsers in the future. Support for AOL browser, Opera and Safari for Windows is in our roadmap for 2010
Network Configuration
Rapport needs to access the internet in order to check and download configuration and code updates regularly. Additionally, it sends security alerts and error reports to Trusteer. Rapport uses HTTP, HTTPS and DNS for outside communication.
You can check Rapport's connectivity through the Rapport console by opening the console (Start > All programs > Trusteer Rapport > Rapport Console), clicking "more settings" and then clicking "Check for updates now". If there are any connectivity problem, you will see a message redirecting you to the Rapport connection settings where you can add proxy details.